The effective date is: 24/10/2024
Refund and Returns Policy:
We strive to ensure that every customer is satisfied with their purchase. Our Refund and Returns Policy outlines the process for returning items and receiving refunds.
1. Eligibility for Returns:
You may return items within 30 days of receiving your order. To qualify for a return, the item must be:
- Unused, unwashed, and in its original condition.
- In the original packaging with all tags and labels attached.
- Accompanied by the original receipt or proof of purchase.
Certain items, such as custom-made, personalized, or final sale products, are not eligible for returns.
2. Return Process:
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team via email to request a return authorization. Please include your order number and the reason for the return.
- Prepare the Package: Once your return is approved, carefully pack the item in its original packaging, along with all accessories, manuals, and documentation.
- Shipping: You are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping method to ensure your return is received. We are not responsible for lost or damaged returns during transit.
3. Refunds:
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days. Please note:
- Original shipping fees are non-refundable.
- Refunds may take additional time to appear on your bank or credit card statement, depending on your financial institution.
4. Exchanges:
We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired item.
5. Damaged or Defective Items:
If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will provide a replacement or refund for the item, including return shipping costs, after verification of the issue.
6. Non-Returnable Items:
Certain products are not eligible for returns or refunds, including:
- Custom-made or personalized items.
- Final sale or clearance items.
- Opened or used consumables (e.g., beauty products).
7. Cancellations:
Orders may be canceled within 24 hours of purchase, provided they have not yet been processed or shipped. After this time, you may need to follow the return process if the product is eligible.
8. International Returns:
For international orders, customers are responsible for any return shipping fees, customs duties, and taxes. Please contact our customer service team to arrange an international return.
By purchasing from our store, you agree to this Refund and Returns Policy. We are committed to ensuring a smooth and fair process for all returns and refunds.
